Vendor list · AI skilled-trade field service
AI skilled-trade field service tools, scored.
How we score
Four stages, evidence-graded throughout.
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Inclusion criteria
Public pricing. Integrations doc. Ten or more customers. Self-serve path.
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Weighted rubric
Each dimension scored zero to four. Every cell tagged MEASURED, CITED, or ESTIMATED.
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Total score
Weighted sum out of one hundred. Seven-day right-of-reply window before publishing.
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Ranked and published
Updated when new vendors qualify or when fact-check replies land corrections.
Top 3 by headline score. Scored at desk-research depth. The full 12-vendor scorecard with dimension breakdowns lives under Scored vendors.
- ServiceTitan Titan Intelligence + enterprise residential/commercial trades 55 /100
- Jobber AI receptionist + Copilot stacked on the QuickBooks-anchored SMB trades scheduler 43 /100
- Sera Systems Contractor-built residential-trades FSM with flat-rate margin pricing and memberships 33 /100
Vendor missing? Submit through the Request a platform tab and we'll prioritize the next wave.
All 12 platforms scored at desk-research depth. Each card opens to a seven-dimension breakdown and an evidence summary. Click any name to expand.
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01 ServiceTitan Titan Intelligence + enterprise residential/commercial trades Cross-industry 60 /100
Top strength Marketing Pro is the strongest published-outcome surface in the cohort - channel-level cost-per-booked-job, AI-driven Google LSA bid optimization, dispute-bad-lead automation, profit-per-job rollups, with named-customer CPL reduction case studies [VENDOR-CLAIMED]. End-to-end...
Top gap Sub-score B is the weak axis - no named LLM disclosure for Titan Intelligence Insights / Coach, no vendor-published accuracy benchmarks on Pricebook item-match, Dispatch optimization vs human dispatcher, or CSR booking-rate scoring [VENDOR-CLAIMED gap]. Implementation cliff...
Best for 15-500 truck residential + light-commercial trades operators, $5M-$200M revenue, including PE-backed HVAC/plumbing/electrical roll-ups and multi-location platforms.
02 BigChange BigChange Cross-industry 56 /100
Top strength Scores 3/4 on data integration with native Xero and Sage invoice sync plus REST API; ai_native_score of 75 with multiple GA AI agents (Lightning, Delight, JobReady, JobScribe); 2,200+ customers and 250,000+ users.
Top gap Carries a scale penalty for UK/EU focus that limits US enterprise fit, and csr_call_handling is UNKNOWN.
Best for UK and EU residential and light-commercial trades seeking route optimization, AI technician briefings, and automated customer reactivation.
03 ServiceNow Field Service Management ServiceNow Field Service Management Cross-industry 48 /100
Top strength Scores 3/4 on dispatch scheduling, technician-in-truck, and data integration via Integration Hub and the ServiceNow Store; cites a 10-week fastest time-to-value and a 130% productivity improvement.
Top gap Carries a -10 cohort-fit penalty for an enterprise ICP mismatch with the residential cohort, and all company identity facts plus pricing are UNKNOWN or quote-only.
Best for Enterprise field-service operations with an existing ServiceNow footprint seeking a unified AI platform.
04 Zuper Zuper Cross-industry 46 /100
Top strength ai_native_score of 75 with GA AI products (Zuper Sense, CSR Agent, Field Agent, Zuper Glass); scores 3/4 on dispatch, customer-communication AI, CSR call handling, and technician-in-truck; $46.1M total funding after a $32M Series B led by FUSE.
Top gap Pricing is quote-only at 1/4 and marketing intelligence is 1/4 (Marketing Agent listed as coming soon); a scale penalty applies for limited owner-operator evidence.
Best for Mid-market residential and light-commercial trades (roofing, HVAC, electrical, plumbing) seeking native AI dispatch, CSR surge handling, and smart-glasses field support.
05 ServiceMax (PTC) ServiceMax (PTC) Cross-industry 45 /100
Top strength Scores 3/4 on dispatch scheduling, technician-in-truck (AI Chat, knowledge search, Zinc AR), and data integration (native Salesforce plus SAP, Oracle, and IoT/ThingWorx); acquired by PTC for $1.46B in January 2023.
Top gap Carries a -10 cohort-fit penalty for an enterprise asset-centric ICP that mismatches the residential/light-commercial buyer, plus quote-only pricing at 1/4.
Best for Enterprise asset-intensive service organizations running Salesforce with complex equipment fleets and multi-system ERP environments.
06 Jobber AI receptionist + Copilot stacked on the QuickBooks-anchored SMB trades scheduler Cross-industry 43 /100
Top strength Sept-2025 AI Receptionist is a fully native voice + text agent that books into the Jobber schedule, handles simultaneous calls, and texts back missed callers - 20+ calls/week handled without human intervention at the average shop [VENDOR-CLAIMED]. Paired with native Google LSA...
Top gap Load-bearing 25% integration + accuracy dimension averages 1.5/4 because the underlying LLM(s) powering Copilot and Receptionist are undisclosed and no accuracy benchmark is published [UNKNOWN]. No flat-rate price book, no AI price-book item recommendation, and no...
Best for Owner-operator through 15-truck QuickBooks Online shop in landscaping, cleaning, plumbing, HVAC, electrical, pest, or multi-trade home services that wants AI customer-comms included with sub-1-week rollout.
07 CallRail Call-AI overlay for the FSM tier - inbound booking-call instrumentation, not dispatch Cross-industry 39 /100
Top strength CallRail is the polished marketing-attribution-first overlay with native data flow into ServiceTitan (Marketing Pro Ads), Housecall Pro, and Jobber, plus deep Google LSA workflow, Premium Conversation Intelligence (AI summaries, sentiment, conversion tagging), and Voice Assist...
Top gap Two structural zeros drag the headline down hard: dispatch (15% weight) and tech-in-truck (15% weight) are out of scope for the overlay archetype, capping the math at ~54/100 even before penalties. Neither vendor publishes the underlying LLM or any field-service-task accuracy...
Best for 5- to 25-truck residential trades operators on ServiceTitan, Housecall Pro, or Jobber who want AI on the inbound CSR booking call (transcript-grounded summaries, sentiment, lead scoring, after-hours answer agent) without replacing the FSM.
08 Housecall Pro Owner-operator residential trades FSM with a shallow AI Team overlay Cross-industry 39 /100
Top strength Owner-operator on-ramp is best in cohort: $79 Basic monthly ($59 annual) + 14-day trial + mobile-first onboarding gets a 1-truck shop dispatching, invoicing, and taking payments in a weekend [VENDOR-CLAIMED]. CSR AI 24/7 voice + chat answering with transparent AI identification,...
Top gap AI surface is shallow on the dimensions this cohort weights most heavily. No native AI route + capacity optimization on any plan as of Feb 2026 [THIRD-PARTY], no diagnostic-grounded item recommendation or photo/video diagnostic AI [THIRD-PARTY], and the underlying LLM powering...
Best for 1-to-15-truck residential HVAC, plumbing, electrical, garage door, appliance repair, or multi-trade home services shops running QuickBooks Online with a $1.5K-$9K annual tooling budget.
09 simPRO simPRO Cross-industry 35 /100
Top strength ai_native_score of 75 with GA AI across scheduling, customer engagement, and revenue automation; dispatch scheduling scores 3/4 and the platform reports 450,000 users and 24,000 businesses with explicit residential and commercial trades coverage.
Top gap Pricing is quote-only at 1/4, csr_call_handling is UNKNOWN, and an integration penalty applies for missing Sage Intacct and warehouse export.
Best for Mid-market residential and commercial trades contractors seeking unified scheduling, mobile quoting, and AR automation in one platform.
10 Praxedo Praxedo Cross-industry 33 /100
Top strength Scores 3/4 on dispatch scheduling via dedicated AI algorithms matching technicians by skill and travel time, with transparent per-user pricing from $39/month; 1,500+ customers and 65,000+ daily users.
Top gap Two high-weight dimensions are UNKNOWN at zero (csr_call_handling and marketing_revenue_intelligence), and integration, scale, and pricing penalties apply.
Best for European and North American field-service operators with 5+ users in telecom, utilities, or equipment service needing AI route optimization, photo QC, and ERP connectors.
11 Sera Systems Contractor-built HVAC + plumbing + electrical FSM for the 5- to 25-truck shop Cross-industry 33 /100
Top strength Founder credibility unmatched in the cohort: Billy Stevens runs billyGO HVAC + plumbing in parallel and the $10M+ Series B was raised entirely from owner-operators in the buyer's own industry [THIRD-PARTY]
Top gap Ships AI branding (AI dispatching, AI capabilities) with no published LLM provenance, no model version, no accuracy benchmark on any field-service-specific task. SelectHub review: 'No AI features identified' [VENDOR-CLAIMED + THIRD-PARTY]
Best for 5- to 15-truck residential HVAC, plumbing, or electrical shop on QuickBooks Online that wants the cheapest AI-branded FSM entry tier in the cohort ($548 / month for 5 techs) and is willing to layer call-AI and marketing attribution as separate overlays.
12 ServicePower ServicePower Cross-industry 31 /100
Top strength Scores 3/4 on dispatch scheduling with real-time AI optimization (vendor-claimed 40% first-time-fix lift) and 3/4 on technician-in-truck via Vision AI; named customers include GE Appliances, LG, Electrolux, Siemens, and AIG.
Top gap Carries the heaviest penalty stack in the set (-8 integration, -5 scale, -10 cohort-fit, -5 pricing), with no named connectors and quote-only pricing.
Best for Enterprise warranty providers and OEMs managing mixed employed and contractor field forces at scale.
13 FieldPulse FieldPulse Cross-industry 30 /100
Top strength Scores 3/4 on both customer-communication AI and CSR call handling via Operator AI 24/7 call answering and Chat AI booking; raised a $50M Series C in August 2025 and reports G2 4.8/5 across 2,537 reviews.
Top gap Marketing intelligence, technician-in-truck, and pricing economics each score 1/4, and integration and scale penalties apply for quote-only seat pricing and an Enterprise-only Open API.
Best for Residential and light-commercial trades with 5 to 50 trucks seeking AI-assisted scheduling and call intake on QuickBooks-centric operations that accept custom quotes.
14 Workiz AI voice receptionist + native phone system for owner-operator small-trade shops Cross-industry 30 /100
Top strength Genius Answering ('Jessica') is a 24/7 AI voice agent that books inbound jobs in roughly two minutes on average in English and Spanish, with two named-customer revenue outcomes the rubric weights (ADM Garage Doors $11.2K from 500+ calls, Gold Eagle Services $23,758 in 30 days)....
Top gap AI provenance is undisclosed (no named LLM, voice provider, or speech-recognition stack; no published booking-rate or price-book accuracy benchmark) and the integration stack is missing the load-bearing pieces a mid-market FSM buyer needs: Sage Intacct, CallRail,...
Best for Owner-operator or 3 to 25 truck shop in garage door, locksmith, appliance repair, pest, or small HVAC where missed inbound calls are the dominant revenue leak.
15 Service Fusion Mid-market multi-trade FSM with unlimited-user flat-fee pricing Cross-industry 27 /100
Top strength Public pricing $208/$325/$533 per month annual with unlimited users at every tier; effective ~$21/truck/month at 25 trucks on Pro, the cohort's most owner-operator-friendly entry. [VENDOR-CLAIMED]
Top gap Multiple 2026 reviewers classify the platform as 'zero AI, manual drag-and-drop' relative to the cohort rubric; no LLM disclosed, no AI accuracy benchmark published, ServiceCall.ai 'AI' is VoIP transcription + source attribution. [THIRD-PARTY]
Best for 5-to-100-truck QuickBooks-native multi-trade residential and light-commercial contractors at Foundation or Pilot readiness where flat unlimited-user pricing matters more than AI depth.
16 BuildOps Specialized segment AI-native operations platform for commercial MEP and life-safety trades Cross-industry 24 /100
Top strength Deepest in-truck AI surface in the cohort: OpsAI nameplate scanner, AI on-site quoting from price book, AI PO scanning and report writing, plus Bluon equipment-specific guided troubleshooting integration [VENDOR-CLAIMED + THIRD-PARTY]
Top gap Zero documented residential marketing-channel integrations (no Google LSA, Yelp, Angi, CallRail, or Google Business Profile read-write) plus undisclosed underlying LLM behind the OpsAI brand and no published accuracy benchmarks [UNKNOWN]
Best for Commercial MEP and life-safety contractors at $10M+ revenue with multi-month implementation appetite, not the residential owner-operator this cohort serves.
17 Tradify NZ/AU/UK owner-operator trade job-management; AI is invoice OCR + description writer Cross-industry 22 /100
Top strength Public, owner-operator-sized USD pricing ($47/$51/$61 per user/mo) with 14-day all-features free trial and sub-4-week TTV; 4.7/5 Capterra across 152 reviews [VENDOR-CLAIMED + THIRD-PARTY]
Top gap No AI on the dimensions this cohort weights heaviest: no AI dispatch, no AI CSR booking-rate scoring, no AI marketing attribution; SmartTools ships with no disclosed LLM and no accuracy benchmark; no public REST API, no Google LSA/Yelp/Angi/CallRail integration [VENDOR-CLAIMED +...
Best for 1-to-10-tech NZ/AU/UK trade business migrating off paper or Excel into a QuickBooks Online or Xero-anchored job-to-invoice flow.
18 XOi Technologies XOi Technologies Cross-industry 20 /100
Top strength Scores 3/4 on technician-in-truck with AI job summaries, AI equipment-condition capture, 250k+ manuals, and 85k+ models across 150+ manufacturers (named Ainsworth 1,500+ hours saved); 45,000+ users and 18M+ jobs completed.
Top gap dispatch_scheduling is UNKNOWN and csr_call_handling is 0/4 by product design, with integration, scale, and cohort-fit penalties applied and quote-only pricing.
Best for Commercial and light-commercial equipment service teams (HVAC, refrigeration, commercial kitchen, mechanical) prioritizing asset intelligence and data-driven quoting over native dispatch or call AI.
19 Synchroteam Global multi-trade FSM at top-quartile dollar efficiency, with no native AI surface Cross-industry 18 /100
Top strength Public pricing band ~$31.50 to $51.64 per user / month annual with one-mobile-worker minimum, free 14-day trial, free setup, month-to-month - top-quartile dollar efficiency in the cohort [VENDOR-CLAIMED + THIRD-PARTY]
Top gap No native AI surface (no LLM provenance, no AI price-book, no photo diagnostic AI, no CSR booking-rate scoring, no missed-call recovery, no AI marketing attribution) and no LSA / Yelp / Angi / CallRail / Sage Intacct integrations the US residential trade cohort weights...
Best for International multi-trade SMB and US owner-operator 5 to 25 trucks who has explicitly opted out of AI features and wants a clean QBO + Stripe FSM at the low end of the cohort price band.
20 FieldEdge QuickBooks-anchored mid-market FSM for HVAC + plumbing + electrical Cross-industry 15 /100
Top strength Flagship two-way real-time QuickBooks Online + QuickBooks Desktop sync, 40+ partner integrations, Xplor Pay native payments, and Carrier preferred-vendor status make this the QuickBooks-anchored mid-market default in HVAC + plumbing + electrical [VENDOR-CLAIMED]. 40,000+ users...
Top gap No disclosed LLM, no published AI accuracy benchmark, and no named-customer AI outcome metric on any field-service task. AI surfaces are partner-routed (Goodcall / Kickcall for voice intake, Podium for reviews, CallRail for attribution) rather than native to FieldEdge...
Best for QuickBooks-anchored 5-to-50-truck HVAC + plumbing + electrical + mixed-trade home-services shops whose AI strategy is partner-routed via Goodcall / Podium / CallRail rather than bought from the FSM vendor.
21 Rilla Rick AI virtual ridealongs for in-home sales coaching Cross-industry 13 /100
Top strength Best-in-class purpose-built speech-analytics coaching tool for in-home sales reps in residential trades [VENDOR-CLAIMED + THIRD-PARTY]. Named customer roster (Turnpoint, Neighborly, ARS, Apollo Home, Cardinal HVAC, Pella Houston, Groundworks) is concrete and outcome claims...
Top gap Three of seven cohort dimensions score zero because Rilla structurally does not address them - CSR + call-handling (no inbound phone-call recording), dispatch + scheduling, and technician-in-truck AI [VENDOR-CLAIMED structural]. Per-seat pricing at $199-$349/rep/mo is the...
Best for Residential trades-orgs running 10-100 in-home sales reps / comfort advisors / project consultants doing kitchen-table options-sheet selling. $5M-$200M revenue. HVAC, plumbing, roofing, solar, remodeling, water treatment.
22 Skedulo Skedulo Cross-industry 13 /100
Top strength Scores 3/4 on dispatch scheduling via MasterMind skill/certification matching (named 40% scheduling-time reduction) with native enterprise connectors to Salesforce, Workday, Dynamics 365, Zendesk, and Epic EMR; $115M+ funding and 250+ enterprise customers.
Top gap Carries a -10 cohort-fit penalty plus -8 integration and -8 scale penalties because its deskless-enterprise ICP mismatches the residential trades rubric, leaving multiple dimensions near zero.
Best for Large deskless-workforce enterprises in healthcare, solar, lab services, and nonprofits needing Salesforce-native scheduling across hundreds of mobile workers.
23 mHelpDesk Entry-level QuickBooks-integrated job management for 1-5 truck residential trades Cross-industry 6 /100
Top strength QuickBooks Online + Desktop native bidirectional sync via dedicated qb.mhelpdesk.com sub-portal, plus four payment processors (Square, Stripe, Authorize.Net, PayPal) and HomeAdvisor lead pass-through inside the Angi ecosystem [VENDOR-CLAIMED]
Top gap Zero AI features documented on vendor product, pricing, or release-notes surfaces against a rubric where AI accounts for five of seven dimensions; public release notes silent since Sept 18 2019 and parent Angi cut ~350 employees (most engineers) in Jan 2026 [THIRD-PARTY]
Best for 1-5 truck residential-trades owner-operator running QuickBooks, taking HomeAdvisor leads, and explicitly not buying AI capability.
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